Gate of Heaven (drone) + Rocinha Favela Tour

Exclusive Experience. We are the only agency that offers this complete experience, providing comfort and safety all the way to Viewpoint No. 1 in the Rocinha Favela. One of the most stunning views of Rio de Janeiro
Terms and Conditions – Gate of Heaven – Rocinha Favela Tour

1. General Information

The Gate of Heaven – Rocinha Favela Tour is a guided cultural experience held in the Rocinha community in Rio de Janeiro, with a focus on local immersion, safety, and respect for the community.

Upon booking, the customer agrees to all the terms and conditions described below.

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2. Cancellation Policy
• Cancellations made more than 48 hours in advance: Full refund (100%), no fees.
• For cancellations made 24–48 hours before the tour: 50% refund of the total price.
• Cancellations made less than 24 hours before the tour or no-shows: no refund.

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3. Weather Conditions
• The tour is NOT canceled due to rain.
• The tour will NOT be canceled due to weather conditions such as ordinary storms or changes in the weather.
• It is recommended that participants be prepared for changeable weather conditions.

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4. Cancellation for Safety Reasons

Participant safety is a priority.

The tour may be canceled solely in the event of a risk to local safety, such as internal community situations that could jeopardize the safety of visitors.

In these cases:
• The customer will be notified as far in advance as possible;
• You will be offered the option of:
• Rescheduling at no cost, or
• A full refund (100%) of the amount paid.

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5. Participant Responsibilities
• Participants must follow all instructions given by the guide during the tour.
• Disrespectful behavior toward local residents is not permitted.
• Failure to comply with the rules may result in the tour being interrupted without the right to a refund.

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6. Punctuality
• It is mandatory to arrive at the meeting point at the agreed time.
• If you are late, you may miss the tour and will be considered a no-show, with no refund.

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7. Final Considerations

By booking the tour, the client acknowledges that they are aware of the nature of the activity, including travel through a residential area and possible changes to the itinerary depending on local conditions.

För att garantera tillgänglighet, boka så snart som möjligt. Tidig bokning är värt att överväga, särskilt om du planerar resan under högsäsong som allmänna helgdagar eller helger.

Denna utflykt kan du avboka utan kostnad upp till 24 timmar före resans start. Om du avbokar efter 24 timmar eller inte dyker upp på utflykten kommer du fortfarande att debiteras hela priset för aktiviteten. Att vara sen vid upphämtning eller avresa kommer att betraktas som att inte dyka upp.