Gate of Heaven (drone) + Rocinha Favela Tour

Exclusive Experience. We are the only agency that offers this complete experience, providing comfort and safety all the way to Viewpoint No. 1 in the Rocinha Favela. One of the most stunning views of Rio de Janeiro
Terms and Conditions – Gate of Heaven – Rocinha Favela Tour

1. General Information

The Gate of Heaven – Rocinha Favela Tour is a guided cultural experience held in the Rocinha community in Rio de Janeiro, with a focus on local immersion, safety, and respect for the community.

Upon booking, the customer agrees to all the terms and conditions described below.

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2. Cancellation Policy
• Cancellations made more than 48 hours in advance: Full refund (100%), no fees.
• For cancellations made 24–48 hours before the tour: 50% refund of the total price.
• Cancellations made less than 24 hours before the tour or no-shows: no refund.

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3. Weather Conditions
• The tour is NOT canceled due to rain.
• The tour will NOT be canceled due to weather conditions such as ordinary storms or changes in the weather.
• It is recommended that participants be prepared for changeable weather conditions.

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4. Cancellation for Safety Reasons

Participant safety is a priority.

The tour may be canceled solely in the event of a risk to local safety, such as internal community situations that could jeopardize the safety of visitors.

In these cases:
• The customer will be notified as far in advance as possible;
• You will be offered the option of:
• Rescheduling at no cost, or
• A full refund (100%) of the amount paid.

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5. Participant Responsibilities
• Participants must follow all instructions given by the guide during the tour.
• Disrespectful behavior toward local residents is not permitted.
• Failure to comply with the rules may result in the tour being interrupted without the right to a refund.

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6. Punctuality
• It is mandatory to arrive at the meeting point at the agreed time.
• If you are late, you may miss the tour and will be considered a no-show, with no refund.

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7. Final Considerations

By booking the tour, the client acknowledges that they are aware of the nature of the activity, including travel through a residential area and possible changes to the itinerary depending on local conditions.

Para garantizar la disponibilidad de la reserva lo antes posible. Vale la pena reservar con antelación, especialmente si planeas el viaje durante la temporada alta, como los días festivos o los fines de semana.

Esta excursión se puede cancelar sin costo alguno hasta :tiempo de cancelación horas antes del inicio del viaje. Si lo cancela después de 24 horas o no se presenta en la excursión, se le cobrará el precio total de la actividad. El retraso en la recogida o en la salida se considerará como no presentarse.